When running a used books arbitrage business, clear communication with your prep center is vital. One common misunderstanding arises when a book’s status shows as "Delivered" on your end—either from the seller or the shipping service—but the prep center has no record of receiving the item. This can be frustrating, so let’s break it down to clarify what’s happening, how to address it, and prevent it in the future.
At Easy Book Prep, every book we receive is scanned into our system. This ensures accurate tracking and transparency for your inventory. If a book hasn’t been scanned, it means we haven’t physically received it. The "Delivered" status on your tracking information means that the shipping carrier considers the item delivered to the address. However, this doesn’t always guarantee it has reached our hands.
Delivery Errors
Packages can be mistakenly delivered to the wrong address or left in an inaccessible location. This is more common than you might think and can happen due to human error on the part of the carrier.
Early Delivery Scans
Occasionally, carriers mark items as delivered before they’ve actually dropped them off. This could be due to operational shortcuts or timing issues on their end.
Seller Miscommunication
In some cases, the seller might incorrectly mark the item as shipped or delivered, even though it hasn’t actually been dispatched.
Carrier Policies
Some carriers leave packages unattended in high-traffic areas (like a lobby or loading dock), where they could be overlooked or even taken.
If you see a "Delivered" status but we haven’t scanned the book, follow these steps:
Verify the Delivery Address
Double-check that the book was shipped to the correct address for our prep center. Typos or outdated information can lead to misdeliveries.
Check Delivery Details
Look for notes from the carrier. Sometimes they’ll indicate where the package was left (e.g., “front door,” “reception desk”). Delivery photos or timestamps might also provide clues.
Contact the Carrier
Reach out to the delivery service for clarification. They can provide GPS coordinates, delivery photos, or other details that might help locate the package.
Reach Out to the Seller
If the carrier confirms delivery to the correct address, but we still don’t have it, contact the seller. Ask for proof of shipping and request a resolution if the package was lost in transit.
Check for Delays
Sometimes, packages marked as delivered are actually in transit and may arrive a day or two later. Confirm with the carrier or wait 24-48 hours before escalating the issue.
At Easy Book Prep, we’re committed to supporting your business operations. However, our role begins when we physically receive and scan your inventory.
What We Can Do:
Verify our scanned inventory to confirm whether the package has been received.
Provide guidance on steps to take with carriers or sellers to locate the item.
What We Can’t Do:
Investigate packages outside of our facility.
Take responsibility for items not scanned into our system.
Missing Packages: Double-check all potential delivery areas, including mailrooms or neighboring units. Contact the carrier’s local office for immediate assistance.
Incorrect Scanning: If you suspect a carrier marked a package delivered prematurely, request GPS tracking data or photos.
Lost in Transit: If an item is confirmed lost, work with the seller or carrier to file a claim and seek a refund or replacement.
What if I entered the wrong address?
Unfortunately, we can’t retrieve packages sent to incorrect addresses. Always double-check your shipping information before placing orders.
How can I ensure this doesn’t happen again?
Use verified, reliable sellers with strong shipping protocols.
Track packages closely and act quickly if issues arise.
Who is responsible for the loss?
Responsibility typically lies with the carrier or seller if the item is lost before it reaches our facility. Ensure you’re working with trusted parties.
Q: How long should I wait before contacting you about a missing book?
A: Wait 24-48 hours after a "Delivered" status appears to account for possible delays. If the item still isn’t scanned, contact the carrier or seller and inform us of your efforts.
Q: Can you assist with filing a claim for lost packages?
A: While we cannot file claims on your behalf, we’re happy to guide you through the process with the carrier or seller.
Q: Will I be reimbursed if the package is lost?
A: Reimbursement depends on the seller or carrier’s policies. Check their terms for compensation or refunds.
Q: Do you have a preferred carrier?
A: We recommend using carriers with reliable tracking systems and strong delivery records, such as UPS or FedEx, to minimize issues.
How Can I Get a Return Shipping Label or Prepaid Shipping Label?
Understanding Different Types of Return Shipping Labels and Common Issues
If your tracking information says "Delivered," but the book isn’t scanned into our system, it’s essential to verify with the delivery service or seller. Our scanning system is your assurance that we’ve received your inventory. By following the outlined steps, you can resolve delivery issues effectively and minimize delays in your arbitrage operations.
For further assistance, feel free to contact us at Easy Book Prep Customer Support by visiting Gleap Help Center https://help.easybookprep.com, click the Gleap Support widget with EZPrep logo, then click message.
