We understand how important your books are to your business. At our facility, we prioritize the accuracy and safety of your inventory during the packing and shipping process. Here’s how we safeguard your books and ensure a smooth transit process.
Accurate Packing Process
Systematic Scanning: Each item is scanned into our system as it’s packed into boxes. This ensures that the box-level contents (BLC) are accurate and match the packing information provided to Amazon.
Process Verification: Our packing process includes multiple checks and verifications to detect and prevent errors. The system tracks every item to confirm it matches the intended shipment details.
Proven Track Record: Since 2019, we’ve maintained an average of fewer than 3 confirmed packing errors per year by continually improving our processes.
Proactive Measures for Error Prevention
While we have rigorous checks in place, errors can occasionally occur. Here’s how we minimize risks.
Secure Packaging: We use high-quality materials to protect items from moisture, physical damage, and mishandling.
Detailed Documentation: Every shipment is meticulously documented, and tracking information is shared with you.
Verification with Amazon: We send the packing details to Amazon to ensure shipment contents are logged correctly.
Understanding Amazon’s Distribution Network
Once shipments leave our facility, they enter Amazon’s complex distribution network, which handles higher volumes and redirects shipments across multiple warehouses. These processes can lead to occasional errors, including:
Items marked as damaged or missing during check-in.
Shipments rerouted mid-transit, sometimes to over 40 different warehouses.
IMPORTANT: If items are reported as damaged, they were damaged after leaving our facility, as we do not ship damaged goods.
Resolving Issues with Amazon
If Amazon marks items as damaged or missing during check-in, here’s how to address it:
Acknowledge: Accept Amazon’s assessment. Missing items will be unrecoverable, and damaged items will be removed. You may be reimbursed under Amazon’s FBA reimbursement policies.
Contest: File a claim if you believe Amazon is at fault.
Access your shipment in the Easy Book Prep Manager to locate the corresponding box.
Retrieve the Proof of Shipment document, which shows the contents, carrier, weight, and dimensions.
Submit this document to Amazon via Seller Central and request a review.
Follow-up: Wait for Amazon’s confirmation of inventory correction or reimbursement.
Insurance for your Shipments
While we ensure the utmost care, we do not provide insurance for shipments, as we do not own the items. If you wish to insure your items, we recommend contacting your carrier or an external insurance provider.
Your Peace of Mind Matters
While our focus is preventing problems before they occur, we understand the importance of providing solutions if something goes wrong.
If you have further questions or specific needs, feel free to reach out. We’re here to make the process as smooth and worry-free as possible for you.
Amazon implemented significant changes to its FBA refund policies late 2024, including a shorter window for claiming various refunds.
Amazon’s FBA Refund Timelines:
Lost, Damaged Units - only 2 months to claim
FBA Customer Refunds - only 4 months to claim
FBA Removal Orders - only 2.5 months to claim
To help you navigate this change, we've partnered with Getida, a service that specializes in maximizing reimbursements for lost or damaged units, FBA customer refunds, and FBA removal orders.
Recover Lost Amazon Inventory with Getida – Our Recommended Solution
Struggling with lost or mishandled inventory at Amazon? We highly recommend Getida, a trusted service that helps sellers recover lost inventory and maximize their reimbursements. This article explains how Getida works, what they offer, and why we recommend them.
Through this partnership, you can sign up for a comprehensive review of your account with Amazon, and as a bonus, your first $400 in claims will be completely free of fees or charges!
Shipment Shows as Incomplete:
Wait for Amazon to process the shipment completely. Contact support if the issue persists beyond 3 days.
Items Missing but Tracking Shows Delivered:
Confirm the tracking number and Shipment ID, then open a claim with Amazon.
Reimbursement Denied:
Double-check all documentation and ensure you submitted accurate shipment details.
1. What should I do if my entire shipment goes missing?
Contact the carrier for tracking updates, then file a claim with Amazon support.
2. Can I get reimbursed for a used book that was damaged?
Yes, if the damage occurred after Amazon received your shipment.
3. How do I check if my shipment was fully received?
Go to Inventory > Manage FBA Shipments and compare the units you received with what you sent.
4. What happens if Amazon rejects my reimbursement request?
Review their response and provide any additional proof or documentation they request.
5. How long do I have to file a claim?
The sooner you discovered about the issue.
