How to Access Rumpus/FTP Site and Upload Amazon Order Data

Accessing the Rumpus/FTP Site:
- Use the following link to access the Rumpus/FTP site: Link to Order Submission Page.
  Do NOT share this link it is specific for your account.
- This link will automatically log you into the Rumpus site. No additional login information is required, making it easy and fast to start your upload.
Image Placeholder: A screenshot showing the login page and auto-login feature to reassure users they don’t need to enter credentials.
Preparing Your File:
- Ensure you have the correct file ready to upload. This file should be the same ZIP file you downloaded from Amazon with your order data. You May extract the contents of the ZIP file, if you wish to limit the information sent us the on page instructions for the details.
- Simply upload the ZIP file exactly as Amazon provides it to you.
Uploading the File:
- Once logged in, follow the on-screen prompts to upload your file.
- Important: Make sure that you are selecting the correct and newest file containing the order data. Double-check the file size and name to ensure it is not empty.
Image Placeholder: A screenshot highlighting where to select the correct file for upload and emphasizing the ZIP file format.
Finalizing the Upload:
- After selecting the file, click "Upload" or "Submit" (depending on the system prompts).
- Wait for the confirmation message indicating that your upload was successful. You should receive a notification or visual confirmation on the screen.

1. Uploading an Empty File

Issue: One of the most common errors is attempting to upload an empty file, which results in processing delays.
Solution: Before uploading, check the file size. An empty file will have a very small file size (usually less than 1 KB). It is easier to uploading the original ZIP file that Amazon provided and verify its contents.

3. Slow Upload or Failed Upload

Issue: Poor internet connection or incorrect file formats can cause the upload to fail.
Solution: Ensure you have a stable internet connection and double-check the file format before reattempting the upload. If the issue persists, try using a different browser like Google Chrome.

Tip: Clear your browser cache or try an incognito window if the upload continues to fail.

What if the upload fails multiple times?
Make sure you're using the correct file. Double-check your internet connection and try again. If issues persist, contact support for assistance. Make sure that the file only appears once duplicate files can cause processing failures
Is it necessary to log into the Rumpus/FTP manually?
No, the provided link will automatically log you into the system, so you don’t need to worry about entering credentials.

Q: Can I upload extracted files instead of the ZIP file?
A: Yes, you can do either one, but if you decide to extract,, make sure that you send us the right file, and that the file uploaded has data. Be sure to extract the zip file to disk to avoid potential problems transmitting empty files to Rumpus/FTP.
Q: What if I accidentally upload the wrong file?
A: If you realize you've uploaded the wrong file, Delete the incorrect file & re-upload the correct one as soon as possible! if more than 45min have passed inform support to avoid processing errors & delays.
Q: How can I check if the file uploaded correctly?
A: After uploading, a confirmation message should appear. If you which you can choose to not log out and confirm that the file is now listed, if not refresh the page, if still missing try again..