When to Submit a Ticket:
Any time you need additional help after consulting our help page.
If you encounter any errors, glitches, bugs or unexpected results in our applications, systems, processes. That are not already solved by the Help Center.
If you have feedback or suggestions for improvement.
Any questions about using the extension.
You need help with a particular issue. related to your Prep Center Tools & Services.
Our new Support system makes reporting issues quick and easy. Here’s how to submit a bug report or support ticket:
click on the support widget on bottom right corner of the page,
If that page does not have the widget Go to https://help.easybookprep.com and use the widget there.
Click on bottom right Support widget (if not already opened)
Report a Bug or Support Ticket via Gleap.io:
In the menu, click on the cooresponding button that best fits what you want to do, and follow the prompts.
Best practices for better faster service
ask Kai & Search help to see if an answer already exists for your question.
Describe the issue in detail.
Tell us what you wanted to accomplish, what happened and what happened differently/unexpected.
Include key details: Order #, tracking #, Book Barcode, Amazon ASIN, or Page URL/link used, etc... Dates & Times
If your reffering to a communication or email please include a copy, provide a link or copy paste the related text.
When possible include or Upload screenshots and other helpful information.
Once submitted, the bug report will be sent directly to our team for a response/ resolution.
You can also Email us at:
