The order status, "00.4 Has Seller Shipped," will appear after a period of time has passed and the relevant information has not been provided to our order tracking system, Quickbase. This status falls within the "Pre-Shipment" category as, due to the lack of relevant information, we are unable to determine if the book has been shipped from the seller yet.
The following is a list of the recommended steps you could take to correct this status:
Confirm the tracking of the order: The most common reason for the "00.4 Has Seller Shipped" status is due to our Prep Center being unable to confirm whether or not the Seller of your book has shipped the order. What you can do to rectify this is to confirm your order is currently available on the marketplace.
Provide the order tracking number to Quickbase: After confirming the order is on the marketplace, you should provide the tracking number to Quickbase. Doing this will allow us and yourself to monitor the order and change the order status to the "01 Seller Shipped" status under the "Pre-Reception" category. This will assist our Prep Center in better documenting your order's status.
What do I do next?:
Keep an eye out and wait for any status changes regarding this order. From here, there are a couple of statuses that this order can develop into. The best case scenario is this status changes into the "01 Seller Shipped" status, confirming that the book is on its way to our Prep Center.
Continue researching, choosing, and ordering your desired books to be sent to our Prep Center.
