Below is a list of possible solutions to resolve the issue. If the problem persists or you are unable to solve the issue by yourself, please use the link below to set up a meeting with our support staff to help you get this issue resolved.
Amazon requires that all sellers "Renew" their authorizations every year, otherwise they automatically revoke access. If you have not authorized our access to your account in the last year, you will need to renew authorization by visiting this link and pressing the "Enable" button to the right of "Easy Book Prep".
Your account may no longer be a Professional Selling account. This occurs if Amazon was unable to bill you or you may have manually downgraded your account. Our service requires the Professional Seller Subscription. Please resolve the billing issue with Amazon and your bank and reactivate the Professional Service Subscription for your account.
Amazon may consider your account dormant and therefore you may need to activate it again. The following could solve your issue:
Log into your Seller Central account.
Remove or replace the current credit card on file, even if it is the card you want to use and then re-add your desired credit card. This usually solves the issue.
The authorization credentials were entered incorrectly or may have changed. We require your updated Amazon Seller Central Authentication Token to be added to your Client Account in Quickbase.
Your Account may have another "special" status assigned to it by Amazon (Dormant, Deactivated, Vacation, etc...) that is blocking our ability to process and ship your orders in. Click this link to check if your account may have any of these special "statuses."
If you are still having issues, please do not hesitate to schedule a meeting with our Support Staff by using the link below:
https://calendly.com/d/vnnm-dvvp/quick-meeting-15-min-w-ricardo
