The new EasyBookPrep System is starting migration! We have been upgrading our system of over a year and our Order and Item Tracking Software is ready to help you manage your Used Book inventory more easily efficiently!
This article guides you through accessing the new system, ensuring your Chrome Extension is synced, and understanding what to expect during this transition. We want to make sure you can continue sending us your books without skipping a beat.
Note:
If you are unsure if your account has been moved yet, Just try to access the normal or new systems and our Updated Extension will inform & take you to your correct system.
You may also check your email for a confirmation message from us or contact support.
You will either be notified by email or by the extension, if you try to access the old system, when your account has been migrated.
Once you receive your notification, you must switch over.
Navigate to the new site. ( provided in your email or the extension will take you there)
Enter your username (usually your email address)
Then Reset your password to get secured access.
(you may use your old password if you wish, but your password must be reset, as new accounts do not have passwords.)
[Image Placeholder: Screenshot of the new Login Page with arrows pointing to the Username and Password fields]
Important: If your dashboard looks empty or you notice any other issue please contact us ASAP so we can get things fixed for you.
To ensure we help you best, it is important to understand the boundaries of our support during this migration:
Amazon Account Health: We are strictly a Prep Center. If you see errors regarding your listing pricing, "Stranded Inventory," or account suspensions, these are Amazon Seller Central issues. You must resolve these directly with Amazon; EZP cannot adjust your Amazon account settings or limitations.
Shipping & Receiving: We can only confirm items that have physically arrived at our dock and match an Inbound Shipment Order in our system.
Carrier Delivery: Even if UPS/FedEx/USPS says "Delivered(Somewhere)," We can’t control where the drive drops the items off.
We we did not get the tracking # in our system the item was not delivered here.
Tracking Number must match Order in the EZP system, else we cannot verify Delivery.
Please always ensure your tracking numbers are entered correctly in the software.
"I tried to log in, but it says my account isn't ready." This means you are still in the queue! We are migrating clients in batches to ensure data safety. Please continue using the old quickbase system.
"My Chrome Extension isn't showing the 'Send to EZP' button on Amazon." This usually happens if the extension is outdated or disabled.
Go to chrome://extensions/
Toggle the switch for EZP Client Support to OFF, wait 5 seconds, and toggle it back to ON.
Refresh the Amazon page.
For our system to communicate effectively with Amazon Seller Central and track your inbound shipments, you must use the 2.x.x.x version of our Chrome Extension.
Open your Google Chrome browser.
Click the "Extensions" icon (it looks like a puzzle piece) in the top right corner.
Select Manage Extensions.
Locate the EZP Client Support Extension and click Update (or Remove and Re-install if instructed in your email).
Restart Chrome to ensure the changes take effect.
[Image Placeholder: Screenshot of the Chrome Extensions menu highlighting the "Update" button for the EZP extension]
Q: Will I lose my historical data during the move?
A: No. We have backed up and transferred your history. If you cannot find a specific older shipment, please use the "Search" function in the new dashboard using the specific Shipment ID. Contact support if you need additional help.
Q: Does this change how what I need to do?
A: No. You will still do the same things just is an easier to use system.
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If you have been migrated but still cannot access the new dashboard after following these steps, please reply to this ticket or open a chat, and provide us with a screenshot of the error message you are seeing.
