Key questions answered include:
Which countries are accepted for shipments?
What happens if my package is from a restricted country?
How can I ensure compliance with this policy?
What should I do if my package is refused upon delivery?
To ensure compliance with quality and authenticity standards, EasyBookPrep (EZP) has implemented a new shipment restriction policy. We will only accept packages shipped from North America and Western Europe. Any packages arriving from other regions will be Refused and the carrier will handle this according to their policies.
This policy is in place to protect both our clients and our operations by preventing High Risk Packages from being received and processed, as A lot of counterfeit & Distribution violations originate from countries outside of these approved regions. This will in no way will prevent these problems but should substantially reduce these incidences, and provide a simpler and less risky solution for all parties involved.
Important Note:
When you purchase your items it is your responsibility to assure that your sellers, will be shipping from these regions.
We are not not responsible for any issues, fees or losses to any of packages in violation of this policy.
Some shippers will attempt to use a “freight forwarder” to reship these items from an ‘allowed’ regions. Please Note: We will still refuse the package, even if the item/Package is reshipped from an allowed location. The country of Origin is the key issue here.
Any Client purposefully assisting a Seller to work around this policy is a direct violation of our policies and your account will be terminated and your actions will be disclosed to copyright holders of related items.
Know where your Inventory & shipments are coming from!
We only Accept Shipments from North America and Western Europe.
North America
United States
Canada
Mexico
Western Europe
Austria
Belgium
France
Germany
Netherlands
Switzerland
Ireland
United Kingdom
Spain
Portugal
We Refuse any Shipment with an Origin from any other country. We will Refuse the package upon arrival.
All US Postal Service (USPS), Items will be received.
Client Responsibility & Liability
EasyBookPrep is not responsible for any losses, fees, etc.. related to packages that violate this policy.
We are not liable if the seller refuses to provide a refund after a violating package is refused.
Clients must ensure that sellers are aware of these shipping restrictions before purchasing books.
We recommend sending them a message immediately after placing an order & if the seller is not trusted before you buy from them. Document your notification!
Rerouted Packages & Fraudulent Shipping Practices
Some packages may be rerouted through the United States to mask their true origin.
These shipments will still be rejected, even if they appear to have been shipped from a region that is accepted.
Amazon requires all sellers to qualify & verify their sources!
Guidelines to source products to sell on Amazon
NOTE: While USPS shipments will not be refused in order to comply with their policies, any such packages that violate this policy will: (as deemed necessary by EasyBookPrep to protect both our clients and our business interests)
not be processed
may incur additional fees
Overnight Shipments & Tracking Numbers
Many overnight shipments originate from restricted countries.
This includes:
FedEx
DHL
Etc…
If the seller can still make $ after Overnighting an International package to you, something is wrong!! (Or your paying way too much!)
If your order includes an Overnight service tracking number, carefully check the shipment’s origin and cancel/reroute the shipment back to the seller ASAP!
What Happens to violating Shipments?
Violating shipments are refused, and will not be accepted. Each carrier have different policies, but typically they are returned to the seller.
violating Shipments may incur additional Costs, if the Carrier or Driver require us to drop off the item at a service location.
You request a full refund from the seller if the package is refused.
It is the client’s responsibility to coordinate with the seller to ensure proper refunds.
The Package will not be received by the prep center
Client Protection: Reduces the likelihood of purchasing counterfeit & Copyright infringing items.
Business Integrity: Creates additional Roadblocks that help promote authentic items, protecting our clients & maintaining trust and compliance with Amazon’s selling policies.
Risk Mitigation: Eliminates shipments from high-risk regions, reducing potentially fraudulent transactions.
Q: How do I verify the origin of my package?
A: Check the tracking number details provided by the seller or shipping carrier before shipping to EZP.
Q: What if my package is Violates this Policy?
A: We will refuse the package upon delivery by the Carrier. Each carrier will follow their refused package policy, typically returning to the seller. You should contact the seller for a refund.
Q: What should I do if the seller refuses a refund?
A: Contact the Marketplace for them to help and have them investigate the seller. If they do not help contact your Credit Card Company and do a chargeback EZP is not responsible for refunds. Always verify shipping policies with your seller before purchasing.
Q: Can I appeal a package rejection?
A: No. All shipments from restricted countries are automatically rejected without exception. After they are Refused the package can no longer be accessed.
If you have any further questions, please contact EZP Support for assistance.
