EasyBookPrep operates under a subscription model. This means that you are charged a recurring fee based on the plan you choose, regardless of whether your books are sent to FBA or not. The subscription covers access to the service, even during times when shipments are not processed.
If there are problems with your Amazon listings, such as errors in product data or restrictions on your listings, this can prevent shipments from being created or processed.
Amazon reviews seller accounts for compliance, and any policy violations or performance issues could restrict your ability to create new shipments.
Outdated payment information or billing issues may lead to shipment delays, affecting your ability to send books to FBA.
Log in to your Amazon Seller Central account to review any alerts or notifications regarding account health, listing issues, or payment holds.
Reach out to EasyBookPrep's customer support to clarify their charging policy. Ask if you can pause your account until you get things sorted. Otherwise, your subscription will be charged as normal.
Address any issues with your Amazon account, such as updating payment methods, correcting listing errors, or appealing account restrictions asap.
If you anticipate that account issues will persist, consider downgrading to a lower-tier subscription or pausing your account for a longer time. You can pause for a maximum of 3 months per year, if you need a longer time, you can consider downgrading to a maintenance read-only plan.
Make sure to receive clear communication from both EasyBookPrep and Amazon about your account issues and the charges associated with them.
Understand the cancellation policies and any fees associated with downgrading or terminating your EasyBookPrep subscription to avoid unexpected charges.
Regularly monitor your FBA and EasyBookPrep accounts to stay ahead of any potential issues that could impact your business.
Even if your books weren't sent to FBA due to account issues, you will likely continue to incur charges for your EasyBookPrep subscription. However, resolving these issues quickly can get you back on track and minimize disruptions to your business. For specific billing questions or further assistance, don't hesitate to reach out to EasyBookPrep support to clarify your unique situation.
