When selling on Amazon, returns are inevitable. However, knowing the source of the return — whether it’s a Customer Return or an Amazon Removal Order — helps you make informed decisions and communicate accurately with EZP for processing.
In this guide, we’ll cover the key differences, how to identify each type of return, and what steps to take next.
Customer Return:
The item was returned by a customer who purchased it from Amazon.
These returns are often due to issues like incorrect condition, damage, or buyer remorse.
Amazon Removal Order:
You requested that Amazon remove items from their FBA warehouse.
This could be due to slow-moving inventory, poor condition, or items no longer eligible for FBA.
Customer Return:
Items typically arrive in Amazon-branded packaging or mailers.
Often include customer return labels or a packing slip indicating the customer as the sender.
Amazon Removal Order:
Items usually arrive in generic boxes or packaging with your business name as the recipient.
The label may indicate "Removal Order" or "Amazon Fulfillment Services" as the sender.
Customer Return:
The return label will often include customer-related information or indicate it was processed through Amazon's return system.
Amazon Removal Order:
The label typically references the removal order number or indicates “Removal” in the shipment details.
Log in to Amazon Seller Central.
Go to Inventory > Manage FBA Shipments.
Check the Returns or Removal Orders section.
Look for corresponding tracking numbers, dates, or item details.
EZP’s tracking system often logs the type of return when it is processed at the facility.
Review the notes or updates in your EZP dashboard to see if the return type has been identified.
Communicate Clearly with EZP:
Use the EZP tracking system to specify how each type of return should be handled (e.g., re-listing, repair, or disposal).
Regularly Monitor Returns in Seller Central:
Stay informed by checking your return reports to quickly identify return types.
Q: Can I get a refund for items removed by Amazon?
A: Generally, Amazon does not refund sellers for inventory that is removed due to long-term storage fees or compliance issues.
Q: What can I do if I continuously receive customer returns?
A: Analyze the reasons for the returns and consider enhancing product descriptions, improving quality assurance, or adjusting your return policy.
Q: What should I do if I receive a customer return with damage?
A: Use the EZP tracking system to request repair, re-listing, or disposal based on the damage.
Q: How do I request a removal order from Amazon?
A: In Seller Central, go to Inventory > Manage FBA Inventory > Create Removal Order.
Q: How long does it take for EZP to process returns?
A: Processing times vary, but EZP will update the status in the tracking system within a few business days.
By understanding the key differences between Amazon Removal Orders and Customer Returns, you can efficiently manage your returns with EZP. Clear identification helps ensure accurate processing, saving you time and reducing errors.
Need additional help? Reach out to EZP Support for more guidance.
